Premier MOT - Course Terms and Conditions

Cancellation Policy

Attendance and Eligibility

Premier MOT Training does its best to ensure that a delegate(s) is assigned to the course(s) most appropriate to their current skill base and learning abilities.

A delegate(s) may be asked to complete a pre-assessment questionnaire to determine the most appropriate course based on existing knowledge and current skill set. It is the responsibility of the delegate(s) to answer all questions accurately and without the assistance of others.

As a sign of our commitment to providing the right course(s) for the right delegate(s), if a course is started and it is clear that the delegate(s) is not of the appropriate skill base for the pace of the course(s), the delegate(s) will be offered alternative course options that provide the required pace and support that the delegate(s) would need.

Premier MOT Training reserves the right to remove a delegate(s) from larger group training and transfer to a smaller group or one-to-one teaching if the delegate(s) does not have the required knowledge or skill base for the pace and level of their course.

Training groups of between two and four delegates (smaller group training) and/or one-to-one teaching will carry a higher cost than the attendance of larger group training. The delegate(s) has the right to request a transfer to a more appropriate course or delivery style that best suits their skill base and pace. The difference in price between the larger group training and the smaller groups/one-to-one teaching will be offset to the delegate(s).

 

For courses lasting one or two days in their entirety or priced at less than £500.

1. The full balance is payable at the time of booking for courses lasting one or two days and/or priced at £500 and less.
2. Payments are non-refundable for courses lasting one or two days and/or priced at £500 and less.
3. If notice is received that you are no longer able to attend the course more than 20 complete working days before the course start date you will be offered the option to move your attendance to a course no more than three calendar months later than the original date, if available. To move course dates there is an administration charge of 25% of the full course value, payable at the time a new date is confirmed.

Where a new date is not available within three calendar months of the original course date a refund may not be offered subject to Premier MOT’s discretionary.

4. If notice is received that you are no longer able to attend the course more than 11 complete working days but less than 20 complete working days before the course start date you will be offered the option to move your attendance to a course no more than three calendar months later than the original date, if available. To move course dates there is an administration charge of 50% of the full course value, payable at the time a new date is confirmed.
5. Where notification is received that you are no longer able to attend the course less than 10 complete working days prior to the course start date, the fees paid will not be refundable and the offer of an alternative date is discretionary.

 

For courses lasting three days or longer

1. A £500 deposit is payable at the time of booking for courses lasting three days or longer and priced at above £500 in their entirety
2. For courses costing above £500 a payment plan for the remaining balance can be discussed at the point of booking, please note that payment plans do carry a higher fee.

Course cancellations by The Company

We reserve the right to cancel any course at any time, in which case alternative dates will be offered or a full refund given.